We want you to be fully satisfied with every purchase. If something isn’t right, our returns process is straightforward and customer-friendly.
Return Window
You have 30 calendar days from the date of delivery to request a return and ship the item back. Requests made after 30 days will not be accepted.
Eligibility Conditions
To qualify for a return, the item must be:
- Unused and unplayed (except for defective/wrong items).
- In its original packaging, including shrink-wrap (if originally sealed) and any inserts, booklets, or stickers.
- Not damaged by misuse or mishandling after delivery.
Non-Returnable Items
The following cannot be returned (unless they arrive damaged or defective):
- Gift cards
- Digital downloads
- Items explicitly marked as “Final Sale” or “Clearance” on the product page
How to Initiate a Return
- Contact us at info@recorrdsell.it.com with your order number and reason for return.
- We will issue a Return Merchandise Authorization (RMA) number and provide a prepaid return shipping label (if the return is eligible). Do not send items back without an RMA—this will delay processing.
- Pack the item securely, include the RMA number, and ship it using the provided label or your own method (if prepaid label not applicable).
Return Shipping Costs
- For buyer’s remorse (you changed your mind, no longer want the item): Return shipping is free. We will email you a prepaid label. However, original shipping fees (which are $0 for standard shipping) are not refundable.
- For defective, damaged-in-transit, or wrong-item returns: We cover return shipping and provide a prepaid label at no cost to you.
Restocking Fees
We do not charge any restocking fees. Your refund will be for the full product price (excluding original shipping charges, which were zero).
Refund Processing and Credit Posting
- Once we receive your return, we will inspect it and notify you of approval or rejection.
- If approved, we will process the refund within 1 to 2 business days of receiving the returned package.
- Please note: After we process the refund, it may take an additional 7 to 10 business days for your bank or credit card company to post the credit to your account. If you have not seen the refund after that period, please contact your financial institution first, then us.
Partial Refunds
In rare cases, we may issue a partial refund for items that are returned in a used, damaged, or incomplete condition (when the issue is not our error).
Exchanges
If you need a different variant of the same value, contact us. The process is the same as a return; once we receive your original item, we will ship the exchange item to you.