Find answers to the most common questions below. If yours isn’t listed, please contact us.
Orders & Payment
- What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. - When will my card be charged?
Your card is charged when you place the order, not when it ships. - Will I be charged sales tax?
Yes, if your shipping state requires it. The exact tax amount is shown in your cart and at checkout before you pay. - Can I cancel or change my order?
Yes, if you contact us before it is shipped. Once dispatched, cancellations are no longer possible. We also reserve the right to cancel orders for stock or payment issues, with full refund.
Shipping & Delivery
- Where do you ship?
We ship only to addresses within the 50 U.S. states and D.C. No P.O. Boxes or territories. - How much is shipping?
It’s always free – no minimum, no handling fees. - How long does delivery take?
Processing: 1–2 business days. Transit: 3–7 business days after dispatch. - Who delivers my package?
We choose from trusted carriers (USPS, UPS, FedEx) based on your location and package details. You’ll get tracking info to see who is handling it. - How do I track my order?
A tracking number is sent in your shipping confirmation email.
Returns & Refunds
- What is the return window?
30 calendar days from delivery. - Who pays return shipping?
We provide a free prepaid return label for all eligible returns (both buyer’s remorse and defect/wrong item cases). - Is there a restocking fee?
No, never. - How long does a refund take?
We process refunds within 1–2 business days of receiving the return. Your bank may then take 7–10 business days to post the credit. - What if my item arrives damaged or wrong?
Notify us within 14 calendar days of delivery. Provide photos and order number. We will arrange a free replacement or full refund and cover return shipping.
Products & Company
- What condition are your records in?
We clearly grade each item (Mint, Near Mint, Very Good, etc.) in the product description. Both new and used items are available. - Are your products authentic?
Yes, all items are sourced from legitimate distributors, labels, and collections. - How do I reach customer service?
Email info@recorrdsell.it.com or call +1 315-845-6350 during busin